Mattress Discounters Reviews | mattressdiscounters.com @ PissedConsumer

Julee Ypj

I’m trying to file warranty claim

Aug 13, 2020

2.0

Ive been trying to reach someone for several weeks I emailed as well this whole mess been going on since January first they couldnt find my order then I was told someone supposed to call me back and every time you call 1- 800 number basically everything you have to do online thats no life person to speak with very poor customer service

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Preferred solution: Let the company propose a solution

Anonymous

Guest-1970290

Duncanville, Texas

My account

Jun 05, 2020

Need someone to call me ASAP. Had scheduled my own payment plan. Can not do a transaction, because Mattress By appointment keeps on trying to take money from my account. I have ask multiple times to stop automatic payment from my account its costing me bank fees.

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Kevin H Iym

Pay my bill

Mar 13, 2020

Phone number did not connect. I didn't receive a bill this month and payment due today

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Preferred solution: Make a payment

Anonymous

Guest-1712375

Reston, Virginia

DO NOT TRY TO RETURN A MATTERS

Nov 20, 2019

1.0

I tried to return 2 unused and unopened boxes for nectar mattresses two days after I bought them which I was told that I can return them. When I went to go return them the sales person told me no you have to go to nectar to return them and I said can I speak to your supervisor and the supervisor told me the same thing. So I called nectar they said no they don’t do that you have to return them to mattress discounters so I disputed it through my bank and the bank gave me a provisional credit and then you guys said that I didn’t try to return it so they took the money back for me that’s part of my rent and I would like the money back. When I went to go return them the sales person told me no you have to go to nectar to return them and I said can I speak to your supervisor and the supervisor told me the same thing. So I called nectar they said no they don’t do that you have to return them to mattress discounters so I disputed it through my bank and the bank gave me a provisional credit and then you guys said that I didn’t try to return it so they took the money back for me that’s part of my rent and I would like the money back.

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Amanie Tcc

Buffalo, New York

Proof of purchase

Aug 28, 2019

I had pressed the correct number Expecting to be connected with somebody but your system would not recognize when I was punching the number two and I thought I was no longer there. It’s very frustrating.

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Reason of review:

Getting to CustomerService

John H Gmg

Martinsburg, West Virginia

This the worst mattress I ever slept on

Dec 27, 2018

1.5

I bought a mattress back in November in its the worst mattress I have ever slept on about it in Martinsburg West Virginia

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Yalena Uef

Elkridge, Maryland

I do not like the mattress op bought in Martinsburg West Virginia

Dec 26, 2018

It is the worst mattress I have ever slept on It Is worse than craftmatic Bed Every bone in my body aches from it

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Reason of review:

Bad quality

Verdine Rpl

Very poor service

Feb 07, 2017

2.0

They sold us a defective mattress. Upon receipt of the mattress, there was a problem. The mattress was fine on one side and the other, it was much much weaker and less firm. They blew off our complaint for 60 days and then sent a person from another claim company to look at it. The claim company tookk 4 weeks to respond and make a judgement. They told us it was normal. We disagree. They dont return phone calls or e-mails. terrible place to do business. After the sale, you are completely forgotten. I will never go there again. I will tell everyone I know to go somewhere else.

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Loss:

$1600

Pros:

Selection and price

Cons:

Defective mattress

Reason of review:

Damaged or defective

Preferred solution: give us a new mattress - the exact same one, just not defective.

Anonymous

Guest-913648

Baltimore, Maryland

King Koil Laura Ashley Plush Mattress Review

Sep 06, 2016

2.0

OVER,OVER"PRICED QUEEN SET". DISHONORED LABOR DAY SALE ADVERTISEMENTS @STORE,FOX5&WASHINGTON POST.WILL NOT ACCEPT RETURN FOR REFUND (as stated to me by salesman, Mr. Anthony,"YOU SIGNED FOR DELIVERY,IT'S YOURS") NO RESOLUTION NOR OFFERING TO SATISFY CUSTOMER (ME). PLEASE IMMEDIATE ATTENTION ⚠ REQUESTED. G.WILLIAMS (202)772-****. THANKING you in ADVANCE.

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Reason of review:

Pricing issue

Shellye Tay

San Jose, California

Mattress Discounters (now Sleep Train)

Dec 17, 2015

1.0

The dreaded mattress shopping. My fiance and I knew what we needed, but no cash. We started looking and shopping for the right fit so we would know exactly what we wanted when we finally did have the cash. Mattress Discounters was having a sale. Big mistake #1. We tried many styles, with a seemingly patient salesman. We found one we really liked. Oh but this one was currently being phased out, this is the last one, we can make a deal. Big mistake #2. We were told we would receive the store model. No problem. We liked it. Alot. They would send it off to get cleaned and we will have it by end of the week. OK. Mattress arrives. Mattress feels softer, but maybe not.. month goes by, the sides are blowing out. I call it in. 2 months go by... the so called 'firm' store model we thought we had is soft and lumpy. We go in to the store, and we learn we didn't receive the store model, we received someone's returned bed. GROSS!!! If I wanted a used bed I would have shopped on craigslist. NASTY!!! Because we signed the form stating we know its a discounted mattress, we can't return or exchange. Final mistake. There is nothing they will do about it, and they would have to assess the mattress for anything wrong with it after being in our care. BS!! $1300 for a *** returned bed that has no side support and blown out sides with no customer service. We have to stuff blankets and pillows between the mattress and box spring for any type of support, and its still horrid. The store won't accept what they did and fix the issue. 6 months with this horrid mattress and $1300 down the drain.

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Loss:

$1300

Cons:

Bait and switch discount form
Lies about mattress model
Selling used mattresses

Reason of review:

Not as described/ advertised

Anonymous

Guest-786783

Annapolis, Maryland

Watch out for the quality of the bedcover 99.00 product

Feb 09, 2016

3.0

I purchased two sets of mattresses and one bed cover that I was told was cloth. When I had one of the sets delivered I opened the mattress cover and it was plastic. I am allergic to that type of material so I proceeded to bring it back for a refund and was told that since I opened the zipped package I could not get a refund. The new sales person in the location told me to wash it several times.

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Loss:

$99

Pros:

Quick delivery and the delivery people were wonderful

Cons:

No return policy on unused product

Reason of review:

was not the product described

Preferred solution: Full refund

Anonymous

Guest-736034

Fontana, California

Mattress Discounters - Sherwood Queen Size Mattress Review from Fontana, California

Nov 17, 2015

1.0

Very bad place don t buy from there they say you have a year warranty but don t honor it or work with you, webought a mattress set in august 2015, had a stain on it and was defective they would not exchange it or give us a credit, what kind of place does that and the managers son is rude and short with people, very bad business, we have no mattress to sleep on now because of mattress discounters, plus we had to take itback to them and my boyfriend is disabled. We are very upset and disappointed with them. My name is David La Mie and if need to contact me heres my number 231 747-****

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Anonymous

Guest-705458

Glendale, Arizona

Warranty Scam!

Sep 24, 2015

1.0

I went to Mattress Discounters on Bell Rd. in Surprise Nov 2014. Explained to the Salesman Dennis my current mattress was not supporting my bad back and I needed a mattress that would give me lots of support. He guided me to 3 mattresses in the store and told me they were the only ones I should be looking at if I had back problems. I selected one I liked and he guaranteed me I would be happy and if I had any issues I had a 10 year warranty with their company on their mattresses and they were a company that stood by their customers!

April we are turning the mattress because we recognize the firmness is no longer consistent and I am not sleeping well. I call the company and ask to speak to Dennis. I explain to him what is happening and he tells me I have to call Nat at another #. Call Nat he explains that unless there is a 1/12inch plunge in the mattress the warranty will not cover my issues. He offered to come out, but basically told me nothing would be done. He then told me he would contact the store and see if they would be willing to do anything. I had to call him back to be told there was nothing that could be done. I asked him for the name of the CEO for Spring Air and he did not know who that was! He was suppose to get back to me with the info but never did.

I looked up Spring Air and found out the number in MA. Called and got the name of the CEO and the gal I spoke to told me I needed to contact the company that made the mattress. I called Pleasant Mattress Co in Fresno CA. Spoke to Christy. She led me to believe she would make sure to get something done. Three phone calls later she tells me she spoke to the sales people and I have to deal with the store. Unless I want to bring the mattress to Fresno!!

So, the store says the Spring Air Warranty does not cover the mattress, Spring Air says I have to work with the company that made the mattress and that company who made the mattress says it is the stores responsibility!!!!! Would you call this a complete run around and scam!!! I sure would!! Meanwhile, every morning I have a bad back and it is getting worse. I do not have another $1,000.00 to buy another mattress!!! I will try writing to Edward Bates who is supposedly the CEO and see if he has any integrity!!

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Loss:

$1000

Cons:

Lies about warranty

Reason of review:

Warranty issue

Preferred solution: Full refund

Willadene Sey |

Potomac, Maryland

Mattress Discounters - King Mattress Review from Potomac, Maryland

May 15, 2015

4.0

Bought a king mattress set and a king mattress it's only been 1 yr almost to date one is sagging 3 inches the warranty co said the frame requires 6 legs the frame has a bar in the middle and i was told by the salesman that was fine. Warranty company said it isn't and they won't replace it!!! Scam scam ! The mattresses i got are supposedly top of the line. Bull ! They are ***! And to court i will go !!!

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Reason of review:

Warranty issue

3 comments

Cathy S Oul

Guest-1006238

Jul 11, 2015

Good morning cheryl_eudell -

My name is Cathy and I am a Consumer Relations Representative in the Corporate offices of Mattress Discounters. We apologize if you experienced any complications during your visit with us.

Should you seek further assistance, please email us at social@***.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you.

We look forward to speaking with you. Please reference review #636319.

Thank you.

Reply

Helpful

Willadene Sey

Nov 06, 2015

Replying to comment of Guest-1006238

I contacted the company this summer and got the run around !! They have lied constantly !

Honestly it comes down to the salesman Ed levy . He did not tell me anything about support for the bed ! I informed him my mom is in bed a lot he recommended the Stearns & foster well it was the absolute worst purchase I've ever made . I bought one for myself and strangely enough they replaced it w/ a $700 credit so I gave it to my mother so now I'm sleeping on a sagging bed !!!

What kind of company abandons their customers!!! I'm a chronic pain patient and my body hurts constantly I'm on pain medication for it and sleeping on a *** bed ! I sent 3 different people in to see Ed levy , guess what he never asked about what kind of support their frame has .

I now have evidence against him and the company and my attorney says we can win ! I'm not just going after just getting the mattress but all my aggravation too !!

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Anonymous

Guest-646553

Ocean City, Maryland

They are the worst

Jun 06, 2015

Tried to sell me 500.00 mattress for 850.00.. Saying it was 50% off floor model. Them steered me to very low grade mattress for 450.00 set. Which could have been purchased for 299.00 at retailer. SCAM..Delivery was a joke. Overweight bearded fellow with German Shepard in truck for delivery. ONE PERSON, & dog? To deliver mattress and box spring up three stories? Then the guy wants me to help carry up stairs? The guy Gaea hard time breathing..then he tossed old mattress and box springs from third floor. It was crazy. Don't do it. Nhihuddvnbjvngvhfhgfjhgjgjhgjhbkhbkkhbkhvjhvjhvjhvj

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Loss:

$600

Cons:

Delivery

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

Cathy S Oul

Guest-1006236

Jul 11, 2015

Good morning -

My name is Cathy and I am a representative in Mattress Discounter's Corporate Office. We regret any inconvenience you may have encountered.

We can assure you that our customers are very important to us and take this feedback very seriously.

Please email us at social@***.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We look forward to speaking with you.

Please reference review 646553 when you reply.

Thank you.

Reply

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Mattress Discounters

Mattress Discounters Overview

Media from reviews

Closed my card

I’m trying to file warranty claim

My account

Pay my bill

DO NOT TRY TO RETURN A MATTERS

Proof of purchase

This the worst mattress I ever slept on

I do not like the mattress op bought in Martinsburg West Virginia

Very poor service

King Koil Laura Ashley Plush Mattress Review

Mattress Discounters (now Sleep Train)

Watch out for the quality of the bedcover 99.00 product

Mattress Discounters - Sherwood Queen Size Mattress Review from Fontana, California

Warranty Scam!

Mattress Discounters - King Mattress Review from Potomac, Maryland

They are the worst

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